Refund Policy

1. Business subscriptions

Virali is a business service operated by Life Development LLC. This Refund Policy is incorporated into the Terms of Service and applies unless a signed order form expressly provides different terms.

2. Free beta and trials

No refund is due for a free beta or free feature because no subscription fee is charged. If Virali offers a trial that converts to a paid subscription, the trial length, post-trial price, billing frequency, renewal terms, and cancellation method will be disclosed before enrollment. Cancel before the stated trial deadline to avoid the first charge.

3. Cancellation

You may cancel automatic renewal through the online billing settings in your account or by emailing support@tryvirali.com. Online subscriptions may be canceled online, at will, without steps that obstruct or delay the cancellation request. The cancellation request is effective immediately to stop the next renewal. The paid subscription and access end at the close of the current paid subscription period unless access is suspended or terminated earlier under the Terms.

Canceling stops future renewal charges. It does not reverse charges already incurred or create a refund or credit for unused time, lower usage, an unused account, delayed onboarding, a downgrade, or a decision to stop using the Service.

4. General no-refund rule

Except where required by law or expressly stated in a signed order form, all subscription, usage, onboarding, and service fees are final, non-cancelable, and non-refundable once charged. Virali does not provide prorated refunds or credits for a partially used billing period. Taxes are refundable only where required by the relevant tax authority.

Any discretionary refund, credit, extension, or accommodation is a one-time exception, does not create an ongoing obligation, and does not waive this Policy or the Terms.

5. Exceptions

A refund or credit may be provided only when:

• applicable law requires it;
• a signed order form or service-level agreement expressly provides it;
• Virali confirms a duplicate charge or a billing error attributable to Virali;
• Virali terminates a prepaid subscription for convenience, in which case the exclusive remedy is a prorated refund of prepaid fees for the unused terminated period; or
• Virali approves a discretionary exception in writing.

No refund is due when Virali suspends or terminates access for nonpayment, unlawful use, security risk, or breach of the Terms.

6. Billing errors and unauthorized charges

Review invoices and account activity promptly. Contact support@tryvirali.com within 30 days after the charge you dispute and provide the Customer name, invoice or charge date, amount, and reason. We may request information reasonably needed to verify the request. This notice period does not waive any non-waivable rights you have with your payment provider or under law.

Filing a payment dispute does not itself cancel a subscription. You must separately cancel renewal through the available cancellation method.

7. Plan changes and service issues

Downgrades generally take effect at the next renewal and do not generate a refund for the current term. Upgrades and usage charges may be billed as disclosed at the time of change. Temporary interruption, third-party integration failure, or inability to achieve a desired business result does not create a refund right unless a signed service-level agreement says otherwise.

8. Processing approved refunds

Approved refunds are returned to the original payment method where practicable. Processing time depends on the payment provider and financial institution. Virali is not responsible for a provider's posting delay.

9. Contact