Terms of Service

1. Agreement and operator

These Terms of Service (the “Terms”) are an agreement between Life Development LLC, a California limited liability company doing business as Virali (“Virali,” “we,” “us,” or “our”), and the business or organization that accepts these Terms (“Customer,” “you,” or “your”). “Service” means Virali's websites, applications, creator-management tools, content and campaign workflows, documentation, and related support.

By creating an account, checking the acceptance box, accepting an order form, starting a subscription, or accessing the Service, you agree to these Terms, the Refund Policy, and any order form that references them. You acknowledge receiving the Privacy Policy, which describes our privacy practices but is not itself a contract. Where Virali Processes Customer Personal Data on Customer's behalf, the Data Processing Addendum is incorporated into these Terms. If you do not agree, do not use the Service.

2. Business use and authority

The Service is offered for business use, not personal, family, or household use. You must be at least 18 years old and have authority to bind the Customer. If you use the Service for an employer or other organization, “Customer” means that organization. You are responsible for ensuring that all Authorized Users comply with these Terms.

3. Accounts and workspaces

You must provide accurate account information, protect credentials, use appropriate permissions, and promptly notify us of suspected unauthorized access. Customer controls its workspace and is responsible for its Authorized Users, invitations, administrator choices, and activity through its accounts. You may not share individual credentials or allow access by anyone who is not an Authorized User.

4. The Service and beta features

Virali may add, change, or discontinue features. We will not materially reduce the core functionality of a paid Service during a current prepaid subscription term without reasonable notice, except where needed for security, law, third-party platform changes, or to prevent harm.

Preview, beta, trial, and free features may be incomplete, change without notice, have additional limits, and be suspended at any time. They are provided for evaluation and are not subject to service levels, warranties, or support commitments unless an order form expressly says otherwise.

5. Subscriptions, fees, and automatic renewal

Paid plans, usage limits, subscription periods, and prices are stated at checkout or in an order form. Unless an order form says otherwise, subscriptions are billed in advance, fees are in U.S. dollars, and payment obligations are non-cancelable during the committed term except as these Terms expressly provide. Fees exclude taxes; Customer is responsible for applicable sales, use, value-added, withholding, and similar taxes other than taxes on Virali's net income.

Automatic renewal. Unless you cancel before the end of the current subscription period, your subscription automatically renews for successive periods of the same length and Virali may charge the then-current recurring fee using the payment method on file. Before you subscribe, we will disclose the renewal period, recurring price or pricing method, billing frequency, trial conversion terms, and how to cancel. By completing checkout, you expressly authorize recurring charges on those terms.

If a paid trial is offered, its length and the price charged after it ends will be shown before enrollment. A trial will not convert to a paid plan unless the checkout flow clearly discloses that conversion and obtains the legally required consent.

We may change fees for a future renewal period by providing advance notice. A fee change does not take effect during a current prepaid term unless you agree otherwise. Late amounts may accrue interest at the lower of 1.5% per month or the maximum lawful rate, plus reasonable collection costs.

Covered consumer subscriptions. If applicable law treats a subscription as a consumer automatic-renewal or continuous-service offer, Virali will obtain express affirmative consent to the disclosed renewal terms before charging; provide a retainable acknowledgment containing the renewal terms, cancellation policy, and cancellation method; and maintain verification of that consent for four years after the subscription ends. We will also send legally required trial-ending, renewal, and annual reminders. For a covered fee change, we will provide a retainable notice and cancellation information no less than 7 and no more than 30 days before the change takes effect.

6. Cancellation and refunds

You may cancel renewal through the online billing settings made available in your account or by emailing support@tryvirali.com. Online subscriptions can be canceled online, at will, through a prominently located control without steps that obstruct or delay the cancellation request. Virali will make cancellation available through the same medium used to enroll where required by law. The cancellation request is effective immediately to stop the next renewal; the paid subscription and access end at the close of the current paid period unless the account is suspended or terminated earlier under these Terms.

Fees are non-refundable and non-creditable except where required by law, expressly stated in an order form, or provided in the Refund Policy. Canceling does not entitle Customer to a prorated refund for unused time.

7. Customer Data and responsibilities

“Customer Data” means data, content, files, instructions, credentials, and other material submitted to or collected through the Service for Customer, including creator and influencer information, public social content, onboarding answers, contracts, campaign records, communications, and payout data. Customer retains its rights in Customer Data and grants Virali a worldwide, non-exclusive license to host, copy, process, transmit, display, and otherwise use Customer Data only as needed to provide, secure, support, and improve the Service and as permitted by these Terms and the DPA.

Customer represents that it has all rights, notices, permissions, consents, and lawful bases needed for Virali to process Customer Data and Customer's instructions. Customer is responsible for creator relationships, outreach, marketing claims, contracts, intellectual-property clearances, tax and payout obligations, and compliance with email, privacy, advertising, endorsement, labor, and platform rules.

Unsupported sensitive data. The Service is not designed to receive or process protected health information or other regulated health data, full payment-card data, bank-account credentials, government-issued identifiers, biometric identifiers or templates, genetic data, precise geolocation, children's data, or other highly sensitive or specially regulated information. Customer must not submit or use the Service to process any such data unless Virali has expressly agreed in a signed order and confirmed that the applicable feature supports it. Payment-card data must be entered only into Virali's authorized payment processor.

8. Acceptable use

You and Authorized Users must not:

• use the Service unlawfully or violate another person's rights;
• send spam, deceptive outreach, harassment, or unlawful marketing;
• upload malware or interfere with the Service or another customer's data;
• attempt to bypass access controls, rate limits, or tenant isolation;
• reverse engineer the Service except where law prohibits this restriction;
• scrape or collect data except through authorized Service features and lawful sources;
• use the Service to make unlawful high-impact decisions about a person; or
• use outputs to train a competing product without written permission.

We may investigate suspected misuse and remove or restrict content or access where reasonably necessary to protect the Service, users, third parties, or legal compliance.

9. Third-party services and integrations

The Service may interoperate with third-party platforms selected by Customer. Customer authorizes Virali to exchange Customer Data with those services as directed. Third-party services are governed by their own terms, and Virali is not responsible for their availability, data practices, outputs, policy changes, or acts. Virali may disable an integration that creates a security, legal, or operational risk.

10. Automated outputs, contracts, payouts, and analytics

The Service may generate suggested messages, contract drafts, summaries, calculations, scores, forecasts, attribution, and other automated outputs. Outputs may be incomplete or inaccurate. Customer must independently review them before use and remains responsible for decisions, communications, contracts, payments, classifications, and legal compliance. Virali does not provide legal, financial, tax, payroll, employment, or investment advice and is not a party to Customer's creator agreements.

11. Ownership and feedback

Virali and its licensors own the Service, software, documentation, designs, templates, models, and all related intellectual-property rights. Subject to these Terms and payment of fees, Virali grants Customer a limited, non-exclusive, non-transferable right to use the Service during the subscription term for Customer's internal business purposes. No rights are granted by implication.

If you provide feedback, you grant Virali a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or obligation, provided we do not identify Customer as the source without permission.

12. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform or exercise rights under the agreement and will protect it using at least reasonable care. These duties do not apply to information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction. A party may disclose confidential information when legally required after providing notice where lawful.

13. Privacy and security

Our Privacy Policy explains how Virali handles personal information as a business or controller. When Virali processes personal data on Customer's behalf, the Data Processing Addendum applies and is incorporated into these Terms. Virali maintains reasonable administrative, technical, and organizational safeguards, but no system is completely secure.

14. Suspension and termination

Either party may terminate for a material breach not cured within 30 days after written notice, or immediately if the breach cannot be cured. After notice, Customer has 10 days to cure nonpayment. Virali may suspend access immediately for a security threat, account compromise, fraud, abuse, illegal activity, platform attack, material risk to other customers, sanctions or legal restrictions, or a court or government order. Where practical, we will provide notice and limit the suspension to the affected portion of the Service.

Virali may terminate the Service or a subscription for convenience on 30 days' written notice. If Virali does so during a prepaid committed term and Customer is not in breach, Customer's exclusive remedy is a prorated refund of prepaid subscription fees attributable to the unused terminated portion of that term. No refund is due for free or trial access, usage already incurred, or separately delivered professional services.

After termination, Customer must stop using the Service and pay accrued amounts. For normal termination, Virali provides a 30-day read-only export period where the Service supports export. Virali then begins deletion and completes active-system deletion within 30 additional days; backups expire through the following 30-day rolling schedule. Formal erasure requests may override the export period. Virali may restrict export when necessary for fraud, security, illegal activity, a court order, or legal prohibition. Provisions that by their nature should survive will survive, including payment, ownership, confidentiality, disclaimers, liability limits, indemnity, and disputes.

15. Disclaimers

To the maximum extent permitted by law, the Service, beta features, and all outputs are provided “as is” and “as available.” Virali disclaims all warranties, express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranty arising from course of dealing or usage of trade. Virali does not warrant uninterrupted, error-free, or completely secure operation or any particular business, creator, campaign, revenue, or performance result.

16. Limitation of liability

To the maximum extent permitted by law, neither Virali nor its affiliates, owners, officers, employees, contractors, licensors, or suppliers will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; loss of profits, revenue, goodwill, opportunity, or anticipated savings; business interruption; or loss, corruption, or recovery of data, even if advised that such damages were possible.

To the maximum extent permitted by law, the aggregate liability of Virali and all Virali parties for every claim arising out of or relating to the Service, these Terms, any order, the DPA, privacy, confidentiality, data security, or a cyber or security incident will not exceed the greater of: (a) $100; or (b) the subscription fees paid or payable by Customer to Life Development LLC for the Service during the 12 months immediately preceding the first event giving rise to liability. All claims and causes of action are aggregated for purposes of this cap.

These limits apply regardless of legal theory and allocation of remedies, even if a limited remedy fails of its essential purpose. They do not limit Customer's payment obligations or Customer's indemnity obligations. The only uncapped Virali exceptions are fraud, willful misconduct, and liability that cannot legally be limited or excluded. They do not restrict the rights of data subjects or regulators under applicable law.

17. Indemnification

Customer will defend, indemnify, and hold harmless Virali and the Virali parties from third-party claims, damages, penalties, judgments, settlements, and reasonable legal fees arising from: (a) Customer Data or Virali's processing of it on Customer's instructions; (b) Customer's creator relationships, outreach, campaigns, contracts, payments, employment or contractor classifications, or marketing claims; (c) Customer's violation of law, third-party rights, or platform terms; or (d) Customer's or an Authorized User's breach of these Terms. Virali will provide prompt notice and reasonable cooperation. Customer may control the defense, but may not settle a claim in a way that admits fault by or imposes non-monetary duties on Virali without Virali's written consent.

18. Governing law and disputes

California law governs these Terms without regard to conflict-of-law rules. The parties consent to exclusive jurisdiction in the state courts located in Ventura County, California, and the United States District Court for the Central District of California. Each party waives trial by jury to the extent permitted by law. Any claim must be brought within one year after it accrued, unless applicable law prohibits that limitation.

Before filing a claim, a party must give written notice describing the dispute and allow 30 days for good-faith informal resolution. This does not prevent either party from seeking urgent injunctive relief for misuse of intellectual property, confidential information, or data.

19. General terms

Neither party is liable for delay caused by events beyond its reasonable control, excluding payment obligations. Customer may not assign the agreement without Virali's written consent; Virali may assign it in connection with a merger, acquisition, reorganization, or sale of assets. The parties are independent contractors and no third party is a beneficiary.

These Terms, the DPA, the Refund Policy, and applicable order forms are the complete agreement about the Service and replace prior discussions. An order form controls over these Terms only if it expressly identifies the provision it overrides. A purchase order does not modify the agreement. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the rest remains effective. Failure to enforce a provision is not a waiver.

Virali may update these Terms prospectively. We will provide reasonable notice of material changes. Changes take effect on the stated effective date and, for a paid committed term, no earlier than renewal unless required for law or security. Continued use after the effective date constitutes acceptance where permitted by law.

20. Contact

Legal and support notices may be sent to: